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Servicio de Acogida al usuario

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logocn02

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tituloacogida

El Servicio de Acogida al Usuario tiene como propósito acompañar a los pacientes sus familiares y visitantes, informar sobre los servicios prestados en la clínica, identificar sus necesidades y expectativas relacionadas con el servicio durante la atención y responder cálida y efectivamente a sus necesidades, por tanto usted recibirá la visita de una funcionaria de esta área o puede solicitarla.

Este servicio gestiona las quejas, reclamos, sugerencias, felicitaciones y solicitudes de pacientes, familiares, acompañantes y empresas aseguradoras de salud; da respuesta oportuna y genera información para el mejoramiento continúo en el proceso de atención.

Para conocer su satisfacción con la atención oportuna, cálida, informada y segura de nuestros servicios de salud, se realiza evaluación solicitando al paciente y/o acompañante responder una encuesta y proporcionar comentarios, que son manejados confidencialmente y analizados para determinar oportunidades de mejoramiento contínuo.

Puede contactar al personal de este servicio en:

  • La entrada principal
  • Urgencias
  • Hospitalización
  • Telefónicamente en el 3401990 y 3274444 Ext. 142/460
  • Buzón de sugerencias, donde puede depositar sus comentarios
  • E-mail Esta dirección de correo electrónico está protegida contra spambots. Usted necesita tener Javascript activado para poder verla.